Then finally you stop talking apples and pears. You integrate into that system - you might integrate out, but you just have that one version in that one system. It's so key to have, in my opinion, one version of the truth and dedicating one system in your landscape above all else that knows, near enough, everything that's going on. Integrating all of these systems together has provided consistent information for the first time. The core productivity and teamwork system is Office 365, which has helped the transition to a fully hybrid working operation in the wake of the pandemic. Book production is managed in a legacy system which is in the process of being replaced, from which purchase orders are replicated into NetSuite. Both integrate with NetSuite, which then integrates to a third-party warehouse provider. Customers interact with the company globally through five e-commerce stores running on Adobe Commerce, and a call center solution that handles telephone orders. Integration is crucial to making this all work. We didn't have to wait for people to write reports or extract information out and manipulate it in Excel. Within days, we had a far better picture of the business than we'd had in the whole, at that time, 71 years of operating. The impact was immediate, as Mainstone recounts: It implemented Oracle NetSuite to replace this IT landscape with a core system that would bring all its data together in one place. Like many publishing businesses, The Folio Society had relied on a collection of disparate and ageing IT systems to run its business, including green-screen systems, none of which were connected to each other. Limited editions tend to command the highest prices, such as a leather-bound limited edition of the Lord of the Rings trilogy which completely sold out last year in less than a day. The business sells direct to its customers, who pay anything from £40 to £1,000 ($50-$1,270) or more for each book, depending on the finish and other factors. That is in itself quite a feat and takes quite a long time to produce in order to get to its final state. ![]() ![]() ![]() ![]() Producing any of its books involves co-ordinating the work of 30-40 suppliers, ranging from the illustrators commissioned to provide the images, to copywriters, printers and suppliers of the special materials that ensure the finished product has the right look and feel. Having started out producing special editions of classic titles, more recently The Folio Society has seen growth in other categories such as science fiction, children's books and non-fiction. People are finding that for special reads, they are really wanting to go out there and get these beautiful editions and show them off on their bookshelf. Mark Mainstone, Technology & Business Services Director, says: Hitchhiker's Guide special edition (© The Folio Society)įar from killing off the traditional hardback book, the digital age has seen an upsurge of interest in special editions such as those produced by The Folio Society, which for the past 75 years has designed and published high-quality illustrated editions of the world's favorite reads.
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